Overview of EasyPay

EasyPay Finance is a fast-growing financial services technology firm established in 2001. We assist merchants in the automotive services, furniture, and other various retail sectors to meet the financing needs of their customers. Headquartered in San Diego County, California, the EasyPay Finance program is currently offered in 50 states where we are working diligently to provide our clients and their customers with a superior product and experience. We are committed to empowering our dedicated employees, by providing competitive compensation, benefits, and incentives. When you join our company, you become part of a focused team that works collaboratively to be the best in a fast paced and emerging market.

Position Summary

As the Support Analyst, you will maintain the company’s point of contact for technical troubleshooting of internal and external applications. In addition to hands-on analysis, you will appropriately escalate issues in the technical ticketing queue by grooming, prioritizing, and assigning tickets. You should be a clear communicator both verbal and written to properly document and follow-up on issues. The ideal candidate will be self-motivated, independent and excel in fast-paced environments.

At EasyPay, you will have the opportunity to learn and be encouraged to make significant contributions to our dynamic and growing company.

Responsibilities

Duties include, but are not limited to the following:

  • Provide end-user support and training including troubleshooting problems at the application level (includes working with vendors to resolve issues)
  • Perform analysis of bug requests through troubleshooting and recreation of reported issues and Document 100% of issues and bugs
  • Effectively communicate with both technical and non-technical customers while providing exceptional customer service
  • Maintain ticketing queue through daily review for prioritization, task assignment, escalation when appropriate, and checking backlog to keep only relevant items active
  • Follow and promote rigor around change management procedures
  • Lead monthly Company Bug Request meeting
  • Participate in daily Software Team meeting
  • Produce monthly and quarterly tracking reports
  • Keep stakeholder’s up to date on status and manage communication
  • Perform other duties as assigned by supervisor

Required Skills/Abilities

  • Proficient in SQL
  • Familiar with basic web development concepts
  • Previous experience with monitoring a logging application for troubleshooting purposes
  • Knowledge of trends in technology relating to software applications
  • Good analytic and problem-solving abilities
  • Ability to be autonomous and use sound judgment for troubleshooting, escalations, and identifying critical issues
  • Exceptional ability to listen and problem solve, with a history of responding promptly and professionally
  • Flexible, well organized, and able to prioritize work and numerous tasks in a deadline-driven, results-oriented culture

Education and Experience

  • 2+ years demonstrated experience with a ticketing system desired, Jira is a plus
  • A+ certification is a plus

Work Schedule

Employee will be required to work a minimum of forty (40) hours of per week, Monday - Friday, or as many hours as it may take to perform above job duties. Schedule may vary based on business demands and may require a combination of office hours as well as work performed after hours and/or weekends.

All applicants must reside in and be authorized to work lawfully in the United States.

Benefits

  • #1 Benefit is the people and our great company culture
  • Full health benefits – Medical/Dental/Vision/Life Insurance Policy
  • Generous PTO package and holiday pay
  • 401(k) programs

EasyPay is an Equal Opportunity Employer!