EasyPay Finance is a fast-growing financial services technology firm established in 2001. We assist merchants in the automotive services and various retail sectors in meeting the financing needs of their customers. Headquartered in San Diego County, California, the EasyPay Finance program is currently offered in 50 states where we are working diligently to provide our clients and their customers with a superior product and experience. We are committed to empowering our dedicated employees by providing competitive compensation, benefits, and incentives. When you join our company, you become part of a focused team that works collaboratively to be the best in a fast-paced and emerging market.

More information can be viewed here: www.EasyPayFinance.com

We have an exciting opportunity for a highly motivated Collections Supervisor who thrives in a fast-paced environment. You will have the opportunity to learn and be encouraged to make significant contributions to our dynamic and growing company.

JOB SUMMARY

This position reports to the Director of Operations. Collections Supervisor is responsible for developing a team of professionals to handle outbound/inbound customer transactions related to the EasyPay. This would include but not limited to:

  • Driving and motivating agents to meet/exceed KPI goals.
  • Monitor employee adherence; attendance and non-productive time.
  • Manage and audit call QA.
  • Problem resolution and escalated calls.
  • HR Related competencies including some disciplinary actions and performance reviews.
  • Other duties as assigned.

JOB RESPONSIBILITIES

Key Functions

The Collections Supervisor supports the delinquent and default portfolio of the EasyPay. The Supervisor will be expected to adhere to processes and procedures to remain compliant while supporting company needs. This includes providing consistent coaching and development to staff including:

  • Manage a team of collections professionals (team lead(s) and collectors) to include, but not limited to, motivating a team to reach/exceed performance goals, reporting, and controlling expenses.
  • Mentor and lead a team of collection agents and leads. This includes regular call reviews followed by feedback and coaching sessions, as well as working directly with the QA department to deliver coaching’s as required.
  • Manage daily, weekly, and monthly staffing and production KPI’s and SLA’s.
  • Monitor issues and trends daily, weekly, monthly and use analyzation reporting to support the team and any business initiatives.
  • Handle any escalated customer issues within company guidelines.
  • Maintain the department collection goals by managing reports and corporate collection process.
  • Flexibility and ability to manage multiple tasks.
  • Assist leadership with interviewing and hiring employees. Train and evaluate employees to enhance performance, development, and knowledge of the business.
  • Drive daily motivation for staff and concentrate on keeping the teams consistent and productive.
  • Develop, implement, and maintain systems, procedures, and policies for collection staff.
  • Monitor team schedules and the adherence of thereof.

QUALIFICATIONS

Equivalent Education Level Required: High School Diploma or GED.

Experience Required: Candidate should have 3+ years of Collections experience with 2+ years of managing collection teams and call center operations.

Knowledge Required:

  • Exceptional verbal and written communications skills by phone, and through email.
  • Adaptability and flexibility to changing environment; and comfortable working in a dynamic, high volume, fast-paced environment.
  • Ability to read, write, evaluate, and apply information.
  • Must have the ability to lead both in authority and influence across the department and the organization as the lead operator for collections.
  • Must have strong analytical and critical-thinking abilities to assess, interpret, and act on data.
  • Have the ability and experience of speaking to audiences of various levels of an organization.
  • Can present information concisely with precision and data-driven decisions or recommendations.
  • Proficient knowledge of Office 365

Physical Requirements: Sitting for long periods of time; standing occasionally; walking; bending; squatting; kneeling; pushing/pulling; reaching; twisting; frequent lifting of less than 10 lbs., occasional lifting of up to 20 lbs.; typing; data entry; grasping; transferring items between hands and/or to another person or receptacle; use of office equipment to include computers; ability to travel to, be physically present at, and complete the physical requirements of the position at any assigned location.

*** Ability and flexibility to work hours as assigned between 5:00am and 7:00pm Monday – Friday, 7:00am and 4:00pm on Saturdays. All times are in PST

**Must be eligible to work in the USA and able to pass a background check.

BENEFITS

  • #1 Benefit is the people and our great company culture
  • Competitive pay with bonus incentives
  • Full health benefits – Medical/Dental/Vision/Life Insurance Policy
  • Internet reimbursement - $40 per month
  • Generous PTO package and paid holiday’s
  • Paid Birthday and Work Anniversary
  • 401(k) programs
  • And more!

EasyPay is an Equal Opportunity Employer!

*The Company reserves the right to modify, change, or apply this job description in any way the company desires. This job description in no way implies that these are the only duties, including essential duties, to be performed by the employee occupying this position. This job description is NOT an employment contract, implied or otherwise. The employment relationship remains “at will”. These job requirements are subject to change to reasonably accommodate qualified individuals.