EasyPay Finance is a fast-growing financial services technology firm established in 2001. We assist merchants in the automotive services and various retail sectors in meeting the financing needs of their customers. Headquartered in Vista, California, the EasyPay Finance program is currently offered in 50 states where we are working diligently to provide our clients and their customers with a superior product and experience. We are committed to empowering our dedicated employees by providing competitive compensation, benefits, and incentives. When you join our company, you become part of a focused team that works collaboratively to be the best in a fast-paced and emerging market.
We are searching for a polite, professional Customer Service Representative to work closely with other team members to provide outstanding service to our customers by answering questions, handling complaints, and troubleshooting problems with our products and services. The Customer Service Representative may handle a high volume of inbound and outbound calls and should seek to create a positive experience for each caller. They will listen to clients to understand the reason for their call, address all questions or complaints, and provide an accurate and efficient response.
To be a successful Customer Service Representative, you should be customer-focused, detail oriented, and efficient. You should be polite, reliable, knowledgeable, and adaptable.
Full time and part time positions available.
Responsibilities and Duties:
Answering or making calls to customers to learn about and address their needs, complaints, or other issues with products or services.
Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that customers feel supported and valued.
Engaging in active listening with callers, confirming or clarifying information and de-escalating situations involving dissatisfied customers, as needed.
Making payment reminder calls as well as calling customers with delinquent accounts with the goal of bringing accounts current.
Resolving billing issues, taking phone payments, and setting up automatic payments.
Utilizing software, databases, scripts, and tools appropriately.
Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service.
Responding to customer email inquiries.
Adhering to all company policies and procedures.
Exceptional customer service, active listening, and verbal and written communication skills, professional phone voice.
Proficiency with computers and strong typing skills.
Ability to diffuse tense situations.
Ability to multi-task in a fast-paced environment.
Goal oriented with proven success in a performance-based culture.
Strong time management, organizational, and decision making skills.
Adaptability and accountability.
Experience in a call center environment is preferred.
Bilingual a plus.
#1 Benefit is the people and our great company culture.
Compensation: Base salary $16.00 per hour plus bonus opportunity of up to $700 per month.
Full health benefits – Medical/Dental/Vision/Life Insurance Policy.